How to get event logs in XP and Vista

Intro

This article explains how to get event logs in Windows XP and Vista. During some support situations a support agent may ask you to check the Event Log for information or error messages related to BlueAd applications.

Windows XP

Unicast Lite(version 2.0.3.0 and above) and Unicast Pro

1. Click on the start menu
2. Right click "Computer" a context menu should appear
3. Click on the option which says "Manage", the "Computer Management" console window will open.
4. In the treeview of items on the left hand side expand the "System Tools" node if it is not already expanded.
5. Expand the node "Event Viewer"
6. Click on the node "BlueAdLog", you should see a list of events appear in the right hand panel
7. You can double click on individual event log to see more details and then optionally use the [Copy] button and paste the text in to an email to your support agent at support@eigo.co.uk.
8. To save the entire set of event logs to a file for emailing to support, right click on the node "BlueAdLog" and in the context menu select "Save Log File As...".

Unicast Lite(version 2.0.2.0 and below) and Original Unicast

1. Click on the start menu
2. Right click "Computer" a context menu should appear
3. Click on the option which says "Manage", the "Computer Management" console window will open.
4. In the treeview of items on the left hand side expand the "System Tools" node if it is not already expanded.
5. Expand the node "Event Viewer"
6. Click on the node "Application", you should see a list of events appear in the right hand panel
7. If you see any events which are errors ("Level" column will have a red symbol in it) and the "Source" column is either BlueAd or Unicast then you can double click on it to see more details.
8. You can then optionally use the [Copy] button and paste the text in to an email to your support agent at support@eigo.co.uk.

Windows Vista

Unicast Lite(version 2.0.3.0 and above) and Unicast Pro

1. Click on the start menu
2. Right click "Computer" a context menu should appear
3. Click on the option which says "Manage" and click [Continue] if you get a security request.
4. In the treeview of items on the left hand side expand the "System Tools" node if it is not already expanded.
5. Expand the node "Event Viewer"
6. Expand the node "Applications and Service Logs"
7. Click on the node "BlueAdLog", after a while you should see a list of events appear in the middle panel
8. You can double click on individual event log to see more details and then optionally use the [Copy] button and paste the text in to an email to your support agent at support@eigo.co.uk.
9. To save the entire set of event logs to a file for emailing to support, right click on the node "BlueAdLog" and in the context menu select "Save Events As...".

Unicast Lite(version 2.0.2.0 and below) and Original Unicast

1. Click on the start menu
2. Right click "Computer" a context menu should appear
3. Click on the option which says "Manage" and click [Continue] if you get a security request.
4. In the treeview of items on the left hand side expand the "System Tools" node if it is not already expanded.
5. Expand the node "Event Viewer"
6. Expand the node "Windows Logs"
7. Click on the node "Application", after a while you should see a list of events appear in the middle panel